Refund policy

Returns & Refunds

We accept returns on unopened and unused products only within 30 days of delivery. Once a supplement or any consumable product is opened, it is final sale and non-returnable for hygiene and safety reasons.

Items must be returned in their original, unopened packaging with all seals intact.

A 20% restocking fee will be deducted from all approved returns. Refunds will be issued to the original payment method only — we do not offer store credit.

Sale items are non-refundable and non-returnable.

We do not offer direct exchanges. If you need a different product, return the original (if eligible) and place a new order.

The customer is responsible for paying all return shipping costs. We do not provide prepaid return labels.

To start a return, email us at care@vitalgrit.co with your order number. Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 30 days at care@vitalgrit.co with photos. We will evaluate the issue at our discretion and may replace the item or issue a refund.

For any questions, contact us at care@vitalgrit.co.